Brij’s One More Idea

Datamonitor predicts that in five years the market will be
- dominated by large Indian IT conglomerates
- smaller Indian specialists,
- and large Western multinational companies using the country as a base for the BPO practices.

Goad said the significantly high attrition rates in the Indian BPO industry, which has risen from 25 percent last year to 30 percent now, would also contribute to the impending shakeout.